Return, Exchange & Refund Policy

We offer a 30-day return policy — you have 30 days from the date you receive your item to request a return.

To qualify for a return, your item must be unworn, unused, in its original condition, with any tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, go to Your Orders in your account and select "Request Return," or reach out to us via our Contact Us page. Items mailed back to us without an approved return request first will not be accepted. Return or exchange shipping will be paid by Buyer.

Once your return is approved, we'll send you instructions on where and how to send your package.

For any return-related questions, contact us through our Contact Us page.

Damages and Issues
Please check your order as soon as it arrives. If a piece is damaged, defective, or incorrect, contact us right away so we can review the issue and make it right.

Exceptions / Non-Returnable Items
Some items can't be returned, including:

• Earrings (for hygiene reasons), unless defective
• Custom, engraved, or personalized pieces
• Final sale or clearance-marked items
• Gift cards

If you're unsure whether your item qualifies, just reach out — we're happy to clarify.

Exchanges
The quickest way to get the item you actually want is to return your original piece, and once that return is approved, place a new order separately for the item you'd prefer.

European Union 14-Day Cooling-Off Period
If your order is shipped to the EU, you have the right to cancel or return it within 14 days for any reason, without needing to give a justification. As above, the item must be unworn, unused, with tags, and in its original packaging, along with proof of purchase.

Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Processing times can vary slightly depending on your bank or card provider.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us via our Contact Us page.